In “Emotional Intelligence: Why It Can Matter More Than IQ” (Daniel Goleman) Daniel Goleman argues that the distinguishing factor, which separates good leaders from great leaders is not primarily their training or I.Q. but their E.Q.—their emotional intelligence. He writes:
Great leaders move us. They ignite our passion and inspire the best in us. When we try to explain why they are so effective, we speak of strategy, vision or powerful ideas. But the reality is much more primal:
Great leadership works through the emotions. In his research, Goleman suggests there are five basic components of Emotional Intelligence: Self-Awareness, Self-Management, Motivation, Empathy, and Social Skills. Each of these components argue in part that leadership development is personal development. As our E.Q. rises, we answer those fundamental questions of “who am I?’ and “what am I to do with my life?”— elements basic to our purpose and calling in life. At the same time, we empower those areas of our lives that make us better leaders.
Using Goleman’s categories, consider your E.Q. for a moment:
Self-Awareness: Leaders with a high E.Q. know who they are, where they are going, and why. They have a deep understanding of their emotions, strengths, weaknesses, needs and drives. They are honest with themselves. They are continually making progress in “destiny processing.”
Self-Management: Leaders with emotional intelligence are in control of their feelings and impulses. They stay calm and clear- headed under high stress and during crises. They radiate an environment of trust, safety and loyalty.
Motivation: Leaders with emotional intelligence are both passionate and responsible. They have an inner drive to go beyond the minimum, to improve, to do things better and better. They cry over causes.
Empathy: Leaders with a high E.Q. sense what people are feeling. They listen attentively and can grasp the other person’s perspective. As a result, such leaders can get along well with people of diverse backgrounds and other cultures.
Social Skills: Leaders with emotional intelligence manage relationships well. They are intentional at cultivating interpersonal communication skills—seeking ways to interact smoothly. They use these skills to persuade and lead, negotiate and settle disputes. They spend time forging and cementing close relationships.
So, how’s your E.Q.?
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